Yale IA-320 Sync Smart Home Alarm – Family Kit, Works with Alexa and Philips Hue

£246.99
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Description

Make sure this fits by entering your model number.; In App Control: Full in-app control of the alarm and connected devices; Real-Time Notifications: See who's home first with real-time notifications and alerts; Easy Set Up: Wire free for quick and easy installation; Smart Together: Ability to...

User reviews

As the other purchasers have said., the product details on Alexa voice control are completely misleading, the phrase you have to use is long and clumsy. It should be "Alexa arm the alarm", I could even have lived with "Alexa ask yale to arm the alarm" but "Alexa ask yale smart living to arm the alarm" is just plain stupid.
The instructions consist of a lot of pictures with a minimum of text no explanations. The app is a little better but you have to really search around to find what you want. Managed to get the system set up until I reached the external alarm. Messages sent saying detectors and sirens locked out of the account. Just now Battery Missing/Dead from Account but when I checked all devices had power. The hub showed an amber light which is stated to be a fault but other than the fact the hub battery indicator in the app changes from dead to full at brief intervals there seem to be nothing wrong. So I think it is working but can't be sure. I phoned to ask but it took an hour to get through to somebody just taking messages. No answers but promised phone call back after an hour on the phone to get a person who says she is overflow; needless to say no phone call back. Now they tell me to use twitter. No response from them on Twitter.After a while the battery shows full which is impressive, dead to full in less than one minute. Next step is to connect hue lights the apps shake hands and all seems well. But when you test the lights that appear in the Yale app absolutely no response. No troubleshooting instructions and of course no customer service help easily found. I tried various things but in the end what I realised is that you have to update the Hue hub on the Hue app before you link to the Yale alarm account because updating it afterwards doesn't work. And that did work. The next day rang them early in the morning and actually got through in fifteen minutes. Couldn't explain all the fault messages I asked what their solution was to my hub linking problem even though I had solved the problem. They had no idea.This is like many things these days no true beta testing in a rush to get the product out this combined with the poor instructions is very sloppy.Having said all this the system does seem to work well and does have the range to include outbuildings. I have not tried to link it to Alexa yet but from other reports of the complexity of the commands you have to issue it is a lot easier to control it through the phone app or key pad rather than get the ubiquitous "I don't know that one" or just the bong noise. Or I can imagine "I don't know a device called Yale/Yele/Yule" or some other Alexa variant.Or I'll sound the horn, would you like me to play ring a ring a roses or to explain to me the meaning of the word alarm or tell me about Yale college and so on so on with the Alexa nonsense.
Do not buy this product PLEASE. I bought this on a pure whim. As it turns out, you are required to register the product code with Yale online to get the benefit of the guarantee. However, the Yale website seems to be permanently down and that was frustrating. Reading the instructions, Yale does suggest that this alarm can be set up without expert help, however, I found the instructions totally useless. I then paid an additional £220 for Yale to come around and fit this. The customer service at Yale is useless. I called them around 5 times, and each time I was on the phone for over 40 mins in hold while they were “experiencing higher than usual call volumes”. To me, it just felt like they had no staff. The true test for this product will be the service that Yale provides when/if things go wrong. For such a well known brand, I must admit I felt totally gutted with the overall product and service. My advice would be to steer clear of this alarm, and frankly Yale generally unless you buy tried and tested items from a reputable, third party hardware store. Time will tell...


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